Refund policy

Full terms and conditions can be found in our Terms of Service policy which states that:

5. Cancellations, Returns & Refunds

Because all Custom’d products are personalised:

• Personalised items cannot be returned or refunded unless they are faulty or damaged

If your order arrives faulty or incorrect, please contact us at hello@customd.co.uk within 7 days of delivery, including photographs where possible.

This does not affect your statutory rights under UK consumer law.